Refund and Returns Policy

1. General Overview

At ambientbuy we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Item

To be eligible, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or proof of purchase.

2.3. Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Digital downloads and software licenses.
• Items marked as “Final Sale” at the time of purchase.

3. Return Process

3.1. Initiating a Return

Contact our Customer Support team at [email protected] or call +1(806)737-9486. Provide the following information:

• Order number.
• Reason for the return.
• Preferred resolution (refund or exchange).

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package within 7 days of receiving the label. You are responsible for any return shipping costs unless the return is due to a defect or our error.

4. Refunds

4.1. Refund Method

Refunds will be issued to the original payment method used for the purchase. Credit card refunds may take 5–10 business days to appear on your statement.

4.2. Partial Refunds

If the returned item is not in its original condition, we reserve the right to deduct a restocking fee of up to 15% of the purchase price.

5. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this when you contact support. Exchanges are subject to product availability.

6. User Responsibilities

By placing an order, you agree to:

• Provide accurate contact and shipping information.
• Inspect the product upon delivery and report any issues within the specified time frame.
• Follow the return instructions provided by ambientbuy.

7. Legal Disclaimer

ambientbuy reserves the right to modify this Refund and Returns Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon posting.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have any questions regarding this policy, please contact us:

• Email: [email protected]
• Phone: +1(806)737-9486
• Address: